Order status
Track your order
Enter your order number and the email address you used at checkout. Your order number is in your confirmation email and starts with a #.
What each status means
| Processing | Payment has cleared and your order is with the warehouse being picked and packed. |
|---|---|
| Completed | Your parcel has left our warehouse. Your dispatch email has the carrier tracking number. |
| On hold | We are waiting on something — usually a payment confirmation or an address clarification. We will have emailed you. |
| Cancelled | The order was cancelled and any payment refunded in full. |
| Refunded | A refund has been issued. Allow 5–10 business days for your bank to show it. |
Carrier tracking not moving? It can take up to 24 hours after dispatch for the first scan to appear. If there has been no movement for 7 business days, email us and we will open a trace.
Need a hand?
Email support@accesspet.store with your order number, or call +1 (307) 219-0165, Monday to Friday, 9:00 AM – 5:00 PM Mountain Time. Our Shipping Policy covers delays, damage and lost parcels in detail.