Shipping Policy
Where we ship, what it costs, how long it takes, and what happens when something goes wrong in transit.
1. Where we ship
AccessPet ships to all 50 United States, the District of Columbia, and US territories served by USPS. We dispatch every order from our fulfilment warehouse in the United States.
We do not currently ship internationally. If you place an order with a non-US delivery address it will be cancelled and refunded in full.
We deliver to residential addresses, business addresses and USPS PO Boxes. Orders to APO, FPO and DPO addresses ship via USPS and typically take 7–14 business days.
2. Order processing time
Orders placed before 2:00 PM Mountain Time on a business day are picked and dispatched the same day. Orders placed after that cut-off, or at a weekend or US federal holiday, are dispatched the next business day.
Processing time is separate from transit time. The delivery estimates below begin when the parcel leaves our warehouse, not when you place the order.
3. Shipping options and cost
| Service | Delivery estimate | Cost |
|---|---|---|
| Standard Shipping USPS Ground Advantage or UPS Ground |
3–5 business days | $5.95 |
| Free Standard Shipping | 3–5 business days | Free on orders over $49 |
| Expedited Shipping USPS Priority Mail or UPS 2nd Day Air |
2 business days | $14.95 |
Free shipping applies to the order subtotal after any discounts and before shipping. Alaska, Hawaii and US territories may take an additional 2–5 business days on standard service.
4. Tracking your order
You will receive two emails from us: an order confirmation immediately after checkout, and a dispatch confirmation containing your tracking number once the parcel leaves the warehouse. Tracking information can take up to 24 hours to show movement after the carrier scans the label.
You can also look your order up at any time on our Track Your Order page using your order number and the email address used at checkout.
5. Split shipments
If part of your order is temporarily out of stock we will ship the available items immediately and send the remainder as soon as it arrives, at no extra shipping cost to you. You will receive separate tracking numbers for each parcel.
6. Incorrect addresses
Please check your delivery address carefully at checkout. We can amend an address only before the order is dispatched — email us as quickly as possible and we will change it if the parcel has not yet been picked.
If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and reship it once you have paid the reshipment postage. If you would rather cancel, we will refund the order value less the original outbound shipping cost.
7. Lost, delayed and damaged parcels
Delayed: Carrier delays happen, particularly around US public holidays and severe weather. If tracking has not updated for 7 consecutive business days, contact us and we will open a trace with the carrier.
Lost: If a carrier trace confirms a parcel is lost, we will send a replacement at our cost, or refund you in full — your choice.
Damaged in transit: Please tell us within 48 hours of delivery and include photographs of the outer packaging and the damaged item. We will arrange a replacement or a full refund and we will not ask you to return the damaged goods unless the carrier requires it.
Marked delivered but missing: Check with household members and neighbours, and look for a safe-place or photo note in the carrier tracking. If it still cannot be found 24 hours after the delivery scan, contact us and we will investigate with the carrier and put it right.
8. Sales tax
Sales tax is calculated at checkout where we are required to collect it and is shown as a separate line before you pay. Prices displayed on product pages are exclusive of any applicable sales tax.
9. Questions
Email support@accesspet.store or call +1 (307) 219-0165, Monday to Friday, 9:00 AM – 5:00 PM Mountain Time. We answer email within one business day.